MYOB Advanced Products

MYOB Advanced Field Service Management

Your customers depend on you to keep equipment working effectively. Downtime has a flow-on effect throughout their business, which is why preventive maintenance is so important. Any problems must be attended to quickly. Your field service team is responsible for delivering on those mandates. MYOB Advanced Field Service Management can be a significant source of profit and an effective way to increase customer satisfaction.

What are the tangible benefits to your business?

Streamline business operations

MYOB Advanced Field Service Management is one of the most effective ways to create better connections with your customers and streamline operations. When you improve your field service management, it has a flow-on effect on every part of your business.

Mobile scheduling and dispatching

MYOB Advanced Field Service Management technicians are connected anytime, anywhere on any device with a browser, with data readily available via mobile device to help the technician complete the service, including additional services like preventive or scheduled maintenance. Mobile technology also helps field technicians stay in touch with changing schedules.

Integrated tracking of installed equipment

MYOB Advanced Field Service Management ensures your team has all the information and resources they need to deliver mobile inventory. This includes tracking maintenance and repair history and records for warranty purposes. Mobile access to this equipment service database is a critical part of Product Lifecycle Management (PLM). It helps improve the quality of customer service while improving the efficiency of your Field Service team.

More about MYOB Advanced Field Service Management

MYOB Advanced Field Service Management helps your team effectively manage the installation of equipment and machinery at customer locations. This improved efficiency has the potential of boosting revenue and profit for your business. With MYOB Advanced Field Service Management, you can now ensure the right people, tools and parts are available where and when needed, whether the maintenance and repair is done under warranty (at the manufacturer's expense) or at the customer's direct expense.

With the right tools in place, your Field Service business can effectively manage key areas across its operations and build a competitive edge. Now you can automate scheduling and dispatching and integrate management and accounting systems using the power of databases, analytics, and sensor technology.

MYOB Advanced Field Service Management helps you integrate operational and accounting systems to ensure faster and more accurate billing. This reduces the need and inconvenience of credits and improves cash flow. With MYOB Advanced Field Service Management, you also create an auditable trail with full financial records.

MYOB Advanced Field Service Management Inventory control makes it easy to plan and manage your company's parts inventory. Now you can effectively track installed equipment, customer order transactions and data, engineering and maintenance records in real-time, and keep your team operating at peak performance.

Use MYOB Advanced Field Service Management to design the best routes for minimising logistics costs. You can also coordinate part and tool deployment for service requests to provide the best response to customer needs.

MYOB Advanced Field Service Management helps all areas of your field service business work together to make the best use of available resources while delivering the best service for customers. MYOB Advanced Field Service Management includes ERP software with inventory management, finance and administrative systems, sourcing, and engineering. Now you can quickly and securely share relevant data across your business, improving coordination of activities and avoid duplicate entries.

Benefits of Field Service Management in MYOB

Become more agile today

MYOB Advanced Field Service Management allows you to manage the small details better, allowing you to focus on the big picture.

MYOB Advanced Field Service Management also allows you to better plan and manage resources while providing actionable insights that make your business more resilient and agile.

Request a free demo

MYOB Advanced Field Service Management is designed future proof businesses just like yours.

If you’d like to know more, contact us for a free demonstration tour of how it can help improve your business based on your specific business needs.

AZL Holdings Pty Ltd

"Stars support was first-rate. They were always prompt and knowledgeable with solutions that produced the right outcomes."

Michael Lien, Financial Controller