As an organisation, maintenance and management of assets are paramount to keeping your business running smoothly. Whether you are servicing your own equipment or servicing equipment is part of your client offering, you need business processes that help you plan resources, anticipate needs and maintain a consistent approach. MYOB Greentree’s Service Management Software and Asset Management modules for MYOB Greentree ERP allow you to do just that.
Working with Star to build your ideal service and asset management processes
No two organisations have the same service and asset management needs. The best solution is one that reflects your resources, your business model, and your client needs. Starting with MYOB Greentree’s out-of-the-box solution the Star team will help you define, customise and implement a service and asset management solution that can streamline your business, reduce errors, better manage stock levels, provide support and information to your field service teams and improve customer satisfaction levels.
Are your service departments underperforming due to poor service and support software?
The most efficient service departments are the ones who communicate the best. Missed service calls, overlooked requests, late maintenance, unscheduled downtime, cost overruns and potentially unbilled service delivery can often be traced to the architecture that drives how a service department communicates. If you are dealing with out of date or antiquated paper-based systems, or (worse still) person-to-person communication, then mistakes will happen. MYOB Greentree’s Software & Asset Management solution allows you to develop a business flow, complete with alerts and approvals, ensuring no details are overlooked. And if a problem does occur, MYOB Greentree’s Software & Asset Management solution provides an audit path to track the problem to its source, allowing you to prevent a reoccurrence.